Blog
Mar 03, 2023
Top ways consumers show brand love in 2023: insights into the modern online dialogue
Your customers are talking.
Are you listening?
How customers engage with – and talk about – your brand online matters. Chatmeter reimagines these customer connections through AI-powered deep listening to create customer experiences that drive brand love, loyalty, and lasting bottom-line impact.
Multi-location CX improvement is hard.
We make it easy.
Benefit from a powerful combination of
platform and people.
Simplify CX and reputation management
Simplify tactical execution of your business’ CX strategy – all at scale to drive greater enterprise efficiency and effectiveness.
Achieve measurable results
Increase online visibility and 5-star reviews with an end-to-end reputation management and brand intelligence platform.
Drive unmatched growth
Leverage AI-powered deep listening to uncover insights and trends surrounding your brand to influence better decision-making.
Leverage an expert team
Partner with Chatmeter’s award-winning support team to build an unbeatable strategy and reach your business goals.
Competition is fierce.
Chatmeter helps you stand out.
Transform your customer experience and elevate your brand’s reputation,
starting with the very first touch.
Increase 5-star reviews
Today’s customers are quick to share their experiences, both good and bad. Put the power of AI, automated workflows and responses, and issues notification to respond to and engage with your customers in real-time and at scale.
Manage social media at scale
Easily monitor, post, and publish to your multi-location brand’s social media accounts from our all-in-one insights and operations dashboard. Keep a pulse on everything your customers have to say with our AI-powered deep listening so that you’re always on top of your brand’s performance at every location.
Optimize local SEO and listings
Distribute accurate information across 140+ directories and review platforms to improve local search visibility and secure that elusive “top spot.” In addition, take advantage of expert local SEO for every “near me” search.
Eliminate blind spots
Your best customer and brand performance insights are often buried deep within your vast amount of structured and unstructured customer data. Access these hidden gems to inform better decision-making, uncover areas of opportunity, and drive growth for your brand.
Keep tabs on local competition
Understand how your brand measures up against your top location-specific competitors. Tap into critical insights and inform your local business strategy to gain a competitive advantage.
See why customers love us
“Chatmeter’s Workflow tool is a fundamental feature. We use it to organize our day and stay in constant communication with our clients.”
“We genuinely believe in this product and know it is making a difference for our operators and guests. Since switching to Chatmeter, we have quickly identified key areas of opportunity to enhance our overall guest experience.”
“Working with the Chatmeter team has been the best. The account reps take a genuine interest in helping Brookshire Brothers improve and grow. They’re always quick to help however they can. I work with quite a few vendors, and Chatmeter 100% takes the cake.”
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