Top 10 CX trends you need to know for 2023
Take a peak inside the latest trends to gain a competitive advantage in 2023:
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Online reviews matter more than ever
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Getting found online isn’t enough
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Reputation management is a priority
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“We have been using Chatmeter at a higher level. Whenever a franchisee wants to open a new location we look at Chatmeter reviews, participation on the platform, and whether the store managers are trained on Chatmeter. This is part of our scorecard that determines whether they can open a new location. ”
—A&W spokesperson