Blog
May 08, 2023
How AI technology is changing reputation management
Brand intelligence, reimagined
Elevate your insights, efficiencies, and opportunities with an AI-powered Brand and Reputation Intelligence Platform that keeps your team, from local manager to executive leadership, all on the same page.
Book a DemoPower-up your CX agility with AI
Designed to give you a competitive edge at every location, the Chatmeter platform is easy to use and implement. Enabling automated and real-time solutions, you will experience streamlined operations for online review engagement, sentiment analysis, competitive intel, social listening, listings, SEO, and so much more.
Power-up your CX agility with AI
Designed to give you a competitive edge at every location, the Chatmeter platform is easy to use and implement. Enabling automated and real-time solutions, you will experience streamlined operations for online review engagement, sentiment analysis, competitive intel, social listening, listings, SEO, and so much more.
Helping multi-location marketers
deliver on their brand promise
Drive more profitable growth when you harness the power of purpose-built AI that elevates your visibility and reputation management to new heights:
Extract brand intelligence
Extract brand intelligence
Mine unstructured data to reveal unparalleled brand insights direct from the voice of your customers. Power operational improvement when you dive into a single location, zoom in on a region, or view enterprise-wide customer sentiment analysis.
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Know your competition
Know your competition
Understand how your brand measures up to your top location-specific competitors. Tap into critical insights and inform your business strategy for competitive advantage.
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Maximize strategic impact
Maximize strategic impact
Integrate your preferred BI tool (e.g. Tableau, Power BI, Domo, Qlik, and others) with Chatmeter. Merge unfiltered customer feedback with other enterprise data to unlock deeper and more strategic insights.
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Eliminate blind spots
Eliminate blind spots
Your best CX insights are often buried deep within your vast amount of unstructured customer data. Access these hidden gems to inform decisive and timely actions that improve customer experience.
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Operate with confidence
Operate with confidence
Rest easy knowing you are leveraging a SOC2 compliant platform supporting unlimited desktop and mobile app users. Easily manage user permissions and access levels across your organization.
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Transforming the art and science
behind the customer experience
Create magical moments informed by AI-powered insights.
Connect with customers anywhere, anytime
Meet your customers where they are regardless of which channel they’re using to engage. Chatmeter’s comprehensive dashboard and mobile app make it easy for you to stay on top of your brand’s reputation no matter where you are, 24/7. Easily evaluate customer feedback, respond to reviews, track star ratings, update listings, and more.
Drive organizational efficiency
Focus on what you do best and let Chatmeter’s end-to-end platform do the rest. From automated cross-functional workflows to automatic flagging of items that need attention to AI-powered CX insights, you’ll know more – and can do more – than ever before.
Optimize your data for voice search
The use of voice search continues to grow. Whether your customers ask Siri for nearby coffee shops or Alexa for directions to a top-rated yoga studio, meet your customers how they search. By optimizing location data for voice search with Chatmeter, you’ll ensure your brand is found and heard.
Empower your team with our team
Tap into our expertise to take review monitoring and response off your plate. Our ChatExec reputation management specialists excel in ensuring your brand is known for its responsiveness and engagement. Let us do the work for you, so you can focus your efforts on other strategic priorities.
See why customers love us
“It’s so exciting to see how the voice of the customer is truly shaping the growth trajectory of Rise Brands, and Chatmeter plays an important part in that.”
“Chatmeter’s Workflow tool is a fundamental feature. We use it to organize our day and stay in constant communication with our clients.”
“We were monitoring review sentiment manually. With Pulse, we can track topics more consistently and the AI system does a good job of successfully assigning the correct positive, negative, or neutral feeling.”
“We genuinely believe in this product and know it is making a difference for our operators and guests. Since switching to Chatmeter, we have quickly identified key areas of opportunity to enhance our overall guest experience.”
“Pulse allows me to track what our customers are talking about in their reviews. I found our customers are primarily talking about our overall customer service, not our product or policies. That information was invaluable to discover! “
Explore our resource library
Blog
Dec 22, 2022
Why CMOs need both reputation management and brand intelligence for success in 2023