Case Study

How a major hospital system skyrocketed their listings accuracy – and conversions

With 400+ locations with multiple providers, keeping the UPMC online presence accurate to increase appointments was a challenge.

UPMC

“We couldn’t do it without the Chatmeter platform and team.”

—Shelley Marshall, Director of Marketing

By using Chatmeter, the team increased their listings accuracy from 50% to 98% and saw that 25% of all scheduled appointments are now directly from their listings, which are built out with provider photos, hours, keywords and more.

25%

of appointments from listings

98%

Listings accuracy

9000+

Listings
UPMC

“We couldn’t do it without the Chatmeter platform and team.”

—Shelley Marshall, Director of Marketing

By using Chatmeter, the team increased their listings accuracy from 50% to 98% and saw that 25% of all scheduled appointments are now directly from their listings, which are built out with provider photos, hours, keywords and more.

25%

of appointments from listings

98%

Listings accuracy

9,000

listings

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