ALCO Management case study
See how ALCO Management partnered with Chatmeter to improve their resident’s experience, earn more and respond to more online reviews, increase their online visibility, and attract new residents through search.
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Lacking resources, ALCO Management was looking for a way to monitor their listings and manage their reputation. All from a single dashboard.
The challenge
ALCO Management partnered with Chatmeter to keep its promise of being as responsive, reachable, and transparent with its residents as possible and improve its review response strategy to increase its online visibility, strengthen its relationship with residents, and free up time in the marketing department by centralizing reputation management.
The solution
ALCO Management worked with Chatmeter to streamline their review response strategy through custom templates and respond to old reviews received even before they started working with Chatmeter.
They leveraged Chatmeter as their “responsive hub” to maintain transparency with residents and centralized all logins into a single dashboard to reduce the time it takes to respond to comments.
“Chatmeter has saved us tons of time in our efforts to respond to reviews in every corner of the internet. Their customer service is truly top-notch, they are always helping, engaging, and informative. 10/10 would recommend!”
The results
After just one year with Chatmeter, ALCO Management saw significant results: