Taking a new approach to customer listening– and immediate action on review themes

Because H&R Block Canada gets flooded with reviews during the four months of tax season, it was difficult for the team to analyze their reviews quickly enough to make changes in time.

“Chatmeter’s been a life changer for my role and the marketing team.”

—Carla Lestinho, Client Experience Manager II

Thanks to Pulse Ai, the team can immediately understand what’s going on at each location, as well as what the recurring themes of their reviews are to make critical changes in their client experience.