Transforming the organization’s digital strategy in just 12 months
The regional health system had a massive network of doctors, providers, clinics and hospitals, with each requiring their own online presence to manage and optimize. The team struggled to optimize their listings, as well as respond to reviews – two critical ways to connect with patients.
“By far the best customer service experience I’ve had with a vendor across my career.”
Chatmeter partnered with the team to catalog and clean up every listing and implement system-wide changes to ensure every review – both positive and negative – gets a response.
97%
Response rate
1,700+
Providers
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