Reimagining customer engagement at Classic Collision

The Classic Collision brand is built on showing customers that they are heard, respected and supported – from the second they walk in the door. But before that, the brand needs to show that same level of care online so customers know what to expect.

“Everything that I don’t catch, my team catches at chatmeter or they’re emailing me before I can email them.”

—Bekka Jackson, Brand Marketing Manager

Using Chatmeter, the team implemented a workflow and process to respond to every review, escalate issues and resolve customer complaints immediately.