How a complex and changing business optimized their online reputation

Caliber receives 12,000 reviews per month, expands into new lines of business and opens hundreds of locations – both mobile and brick-and-mortar – every year.

“Chatmeter really understands our business and the challenges of our business.”

—Melissa Brown, VP of Marketing

The team partnered with Chatmeter to provide an enterprise-grade platform that could go beyond listings and reviews to deliver real insights into the customer experience at their 2000+ locations.

31%

increase in 5-star reviews

100%

response rate

2000+

locations

“Chatmeter really understands our business and the challenges of our business.”

—Melissa Brown, VP of Marketing

The team partnered with Chatmeter to provide an enterprise-grade platform that could go beyond listings and reviews to deliver real insights into the customer experience at their 2,000+ locations.