When you’re managing your brand’s reputation, every decision should deliver a clear return on investment. For multi-location businesses, that means using a review management platform that not only scales with your growth but also justifies its cost. And while Birdeye is a popular choice, it’s not always the right fit.
With AI and machine learning transforming how businesses handle customer feedback, listing management, and local presence optimization, it’s worth reconsidering your options. Many Birdeye users are finding that newer platforms offer more advanced features, better customization, and improved support — all without the hefty price tag. Exploring what else is out there could mean getting more value and efficiency for your investment.
Whether you’re an existing Birdeye customer exploring new options or a potential buyer weighing the alternatives, here are five Birdeye competitors to consider — and why they might offer a better fit for your business needs.
Why Businesses Should Consider Birdeye Alternatives
Birdeye is a popular choice for companies looking for listings management software — it has 4.7 out of 5 stars on G2 and 4.7 out of 5 stars on Capterra.
But if you dig a little deeper, you’ll see that it’s not always meeting customers’ needs. In fact, according to the Better Business Bureau, it’s had 113 complaints in the last three years. So, if you’re considering Birdeye, here are a couple of reasons to take a closer look:
- Escalating costs with limited value: Birdeye’s fixed pricing plans can quickly become expensive as you move through tiers to access essential features like social media management and referral tracking.
- Missing integrations with key platforms: The lack of partnerships with Yelp and Apple Maps limits your ability to manage reviews across two of the most critical directories for your brand.
- Underwhelming social media management: Birdeye’s social media tools, available only on higher-tier plans, often fall short compared to competitors’ more robust offerings.
- Inadequate reporting and analytics: Standard analytics lack the depth needed for actionable insights, and reports are more limited than many customers would like.
- Slow and unreliable support: Frequent complaints about long wait times and unresponsive customer service can delay time-sensitive updates to listings and reviews.
A switch to a more advanced platform could help you overcome these limitations. With so many new alternatives offering deeper integrations, more flexible pricing, and stronger support, it’s worth exploring what’s available. Here are five Birdeye competitors that could be a better fit for your business needs — and what you should know about each one.
Key Features to Consider When Choosing a Birdeye Alternative
To find the right platform, focus on features that deliver measurable outcomes. Multi-location and small businesses need tools that streamline operations while maintaining consistent performance across every location.
Review Management Tools
Review management is all about collecting, monitoring, and responding to customer feedback on business directories and review sites like Google and Yelp. It’s important because timely responses can improve your brand’s reputation and influence potential customers.
An effective review management tool should:
- Automate review requests: Send review invitations via email or SMS to save time and boost response rates.
- Centralize reviews: Collect reviews from multiple review platforms into one dashboard for easier management.
- Provide response templates: Use customizable templates to ensure consistent messaging when you get positive or negative reviews.
- Track performance: Measure response times, review volume, and sentiment over time to get a better sense of how your review management strategies are performing.
Listings Management
Listing management helps you keep your business information accurate across all online directories. This is especially important for boosting local SEO and ensuring customers can find you easily.
A reliable listings management tool should:
- Sync in real time: Automatically update information across directories like Google Business Profile and Yelp.
- Support bulk editing: Allows you to make changes efficiently for businesses across multiple directories all in one go, great for changes to address, operating hours, etc.
- Offer API integrations: Connect seamlessly with your existing data systems.
- Flag inconsistencies: Alerts you to duplicate or outdated listings so your team can quickly make changes before customers get inaccurate information.
Analytics and Reporting
Analytics and reporting turn raw data collected on your website or in your store into actionable insights, helping you understand how your locations are performing and where improvements are needed.
A strong analytics and reporting tool should:
- Provide customizable dashboards: Tailor reports to show the metrics that matter most to your business.
- Offer comparative tools: Benchmark performance between different locations, which simplifies multi-location management.
- Track sentiment trends: Analyze customer feedback to identify emerging issues and work them into your team’s workflow.
- Automate report delivery: Schedule reports to be sent to your team regularly so everyone can stay on top of the most recent trends.
AI-Driven Insights
AI-driven insights use artificial intelligence to help you understand customer feedback faster and more accurately. This is important for identifying trends, solving issues proactively, and staying ahead of competitors.
An AI-powered tool should:
- Use sentiment analysis: Categorize online reviews by topic and emotion so you can better understand your customers.
- Offer predictive analytics: Forecast trends based on historical data so you can properly plan reasonable KPIs for the future.
- Automate insights: Highlight key findings without manual effort so you can create a better customer experience.
- Integrate with your CRM and other reporting tools: Feed insights directly into your analytics dashboard for a better image of overall customer satisfaction.
5 Birdeye Alternatives You Should Explore
1. Chatmeter
Chatmeter is a multi-location intelligence platform that helps businesses with more than 50 locations boost local organic traffic and turn online search traffic into customer visits.
Reasons to Choose Chatmeter Over Birdeye
- Directory partnerships: Chatmeter monitors and integrates with every major directory, including Apple and Google. It has partnerships with directories that Birdeye doesn’t, like Yelp and Bing, giving you more control over your online listings.
- Quality of support: Chatmeter has an award-winning support team that is completely based in the U.S. Customers get a dedicated team to support them, from onboarding and initial setup to ongoing usage.
- Full-featured plans: A common complaint Birdeye users had was having to pay more for different features that were only available on higher-tier pricing plans (like social monitoring or referrals). On Chatmeter, even the most basic package gives you access to social media listening and publishing, AI-powered reputation management, listing management, review generation, and analytics tools.
Customer Reviews
- G2: 4.5 stars from 300+ reviews
- Capterra: 4.5 stars from 74 reviews
- Better Business Bureau: Zero complaints in the last three years
Pricing
All pricing plans are calculated based on the number of locations, not on a per-user basis. To get a customized quote, book a demo to see it in action and speak with one of Chatmeter’s sales representatives.
2. SOCi
SOCi is a marketing platform for multi-location businesses. It’s more commonly used for social media management and marketing campaigns than listings management.
Reasons to Choose SOCi Over Birdeye
- Directory integrations: SOCi integrates with many of the tier-one listings directories, including Apple, Bing, and Google. This means it integrates with some partners Birdeye is missing.
- Social media management: SOCi is an established social media management tool for companies with multiple locations and accounts. Its social media functionality is much more established and expansive than Birdeye’s, meaning you can do more from within its platform.
It’s worth noting that SOCi is designed as a marketing platform rather than for review or location management, so it’s not a direct alternative to Birdeye. However, it still offers much of the same core functionality, so you should be able to do most of what you do in Birdeye in SOCi.
Customer Reviews
- G2: 4.5 stars from 2,800+ reviews
- Capterra: 4.5 stars from 250 reviews
- Better Business Bureau: Zero complaints in the last three years
Pricing
SOCi doesn’t share pricing information on its website. To get a price for its solution, you’ll need to book a demo and speak with its team.
3. Yext
Yext is an online presence platform for multi-location companies. It offers listing management software with features like listing analytics, review management, and social media messaging.
Reasons to Choose Yext Over Birdeye
- Directory integrations: Yext has a vast network of integration partners. It integrates with 200+ companies, including Yelp, Apple, and Google Maps, meaning it has partnerships with common directories that Birdeye is missing.
- User-friendly interface: Yext’s G2 reviews list ease of use as the top advantage of its tool, while reviewers are split over how easy Birdeye is to use. It seems like it has a much steeper learning curve, which can make it hard for companies to start using the tool.
However, one area that Yext and Birdeye have in common is that users don’t rate their customer service and support highly. Some Yext users report having to wait more than a week for replies to their support requests.
Customer Reviews
- G2: 4.4 stars from 450+ reviews
- Capterra: 4.3 stars from 100+ reviews
- Better Business Bureau: 26 complaints in the last three years
Pricing
To get a pricing quote from Yext, you’ll need to speak with its team or book a demo.
4. Reputation
Reputation is an online reputation management platform. It offers a range of features, including business listing management, duplicate suppression, review monitoring, and help desk ticketing.
Reasons to Choose Reputation Over Birdeye
- Quality of ongoing customer support: Customers generally seem satisfied with Reputation’s support — “helpful” and “ease of use” are two of its top pros listed on G2.
- Specialist in the healthcare space: Unlike Birdeye, Reputation has focused a fair amount on serving companies in the healthcare industry, so if you’re in that space, it might be a great option for you.
Reputation doesn’t integrate with as many directory partners as other companies on this list — Yelp is a notable absence. It also has a fairly basic product offering without some of the more advanced functionality multi-location businesses might want.
Customer Reviews
- G2: 4.6 stars from 2,300+ reviews
- Capterra: 4.4 stars from 180+ reviews
- Better Business Bureau: 2 complaints in the last three years
Pricing
To get a custom quote or more pricing information, you’ll need to book a demo and speak with the Reputation team.
5. BrightLocal
BrightLocal is a local SEO platform designed to help businesses improve their online visibility and reputations. It’s known for its strong listings management and local SEO tracking capabilities but has more limited features for social media monitoring and reputation management compared to some competitors.
Reasons to Choose BrightLocal Over Birdeye
- Focus on local SEO: BrightLocal excels at helping local businesses optimize for local search with tools for managing citations, tracking local rank, and auditing local SEO performance.
- Ongoing training resources: The BrightLocal Academy offers free courses to help users understand local SEO best practices and get the most out of the platform’s features.
The biggest drawback of BrightLocal is that it lacks a lot of functions outside of its core local SEO features. This means that if you need reputation management, sentiment analysis, or some other advanced tools, then BrightLocal is not the best choice on this list for you.
Customer Reviews
- G2: 4.6 stars from 200+ reviews
- Capterra: 4.8 stars from 250+ reviews
- Better Business Bureau: 1 complaint in the last three years
Pricing
Brightlocal pricing starts at $29 a month (billed yearly) for its most basic plan. If you want review management and listings management tools, you’ll need the top-level plan, which costs $44 a month (billed yearly).
Ready to Try Your Best Birdeye Alternative?
Chatmeter is a proven tool to help your business grow its customer base through online local listings and reviews. We’re trusted by major brands like Volvo, Shell, and Taco Bell. Customers love that we have native integrations with all of the top listings directories — including several that Birdeye doesn’t have. They also appreciate the white-glove service from our fully U.S.-based support team.
To get a sense of what we offer and how our tool compares to Birdeye, book a live demo. We’ll explain exactly how Chatmeter differs from Birdeye to help your company unlock the many benefits of listings management software.