Identifying trends in guest feedback quickly and easily

Northland Properties manages 250+ locations, receiving hundreds of reviews per month. With all of this feedback coming in, it was difficult for the team to identify the major themes, act quickly to respond and engage their guests effectively.

“It’s an easy to use dashboard with really useful analytics and reporting tools.”

—Richard Clarke, Senior Manager

Thanks to Chatmeter, the team uses AI to surface major trends for each location and region, as well as the overall brand. They’re also able to use Pulse Ai: Signals to get answers to critical questions about their guest experience and continually improve their NPS score.